Frequently Asked Questions (FAQ) about London Riders Car Rental and PCO Services
Here you'll find answers to some of the most commonly asked questions about London Riders' car rental and PCO services. We've compiled this list of FAQs to help make your experience with us as smooth and hassle-free as possible. If you have any additional questions or concerns, please don't hesitate to contact us.
Search for your question…
Rent to buy is a popular option for those who are looking to own a vehicle but may not have the funds to purchase one outright. With rent to buy, you have the opportunity to rent a car for a set period of time, with the option to purchase it at the end of the term.
There are many reasons why you should consider rent-to-buy for your next vehicle. Firstly, it allows you to build up your credit score and history, making it easier for you to secure financing in the future. Additionally, it gives you the flexibility to try out different vehicles before committing to a purchase.
Rent to buy also offers a more affordable way to own a car, as you can spread out the payments over a longer period of time. This can be particularly beneficial for those who are on a tight budget or have limited funds.
Overall, choosing rent to buy for your next vehicle can be a smart and practical decision that offers many benefits.
Are you in the market for a new vehicle but unsure of the best way to finance it? Consider Rent 2 Buy, the innovative option that allows you to rent a car with the potential to purchase it at the end of your lease.
With Rent 2 Buy, you'll enjoy flexible terms and low weekly payments that make it easy to stay within your budget. Plus, you'll have the opportunity to test-drive your car before committing to a purchase, ensuring that you're completely satisfied with your choice.
Don't settle for traditional financing options that may leave you with a vehicle you're unhappy with or payments you can't afford. Choose Rent 2 Buy and enjoy the benefits of affordable and flexible vehicle financing.
At London Riders, transparency is our top priority. With our Rent to Buy scheme, what you see is what you get. You'll only need to pay the weekly rental fees as agreed, along with the down payment or balloon payment you've selected. At the end of the contract term, we'll transfer the logbook details and vehicle information into your name so that you can own the car.
To make the transfer process smooth and hassle-free, we charge an additional £200 administration fee. Trust us to help you make the transition from renting to owning a vehicle a breeze.
As a London rider, we understand that you need a reliable and hassle free car to make your daily commute. That's why we offer more than just a car. Our Rent 2 Buy scheme comes with a range of benefits to ensure your peace of mind.
With London Rider's, you'll get the first year's breakdown cover and road tax included in your weekly rental fees. We also install CCTV cameras in our PCO cars for added security and peace of mind.
As part of our commitment to our customers, we also offer a 4-week payment holiday break each year. You can find out more about this and other useful information in our "other info" section on our website. At London Rider's, we strive to provide the best possible experience for our customers.
At London Rider's, we want to ensure complete transparency with our customers. Here are some of the things that are not included in the Rent-to-Buy scheme:
- PCO insurance
- General maintenance costs such as brakes and tyres
- Servicing fees
- PHV licensing fees
- 24/7 roadside assistance after the first year
- Road tax after the first year
- MOT appointments
- Driver development program costs
- Replacement car in case of an accident
It's important to note that while these services are not included in the scheme, we can assist you in finding the best deals and providers for these services. Our team is always happy to help and answer any questions you may have.
At London Rider's, we understand that life can be unpredictable and circumstances can change. That's why we offer flexible Rent to Buy car schemes that allow you to cancel at any point after 2 months with 4 weeks' notice, without tying you into a never ending contract. However, please note that you will lose any rental payments made until the cancellation date. Also, if you have gone over the weekly mileage limit (as outlined in our terms and conditions), you may incur additional charges for excess mileage. It's also important to keep in mind that a £200 cancellation fee will apply if you decide to cancel before the end of your contract. We believe in providing transparent and flexible options to help you navigate your journey as a London rider with ease.
To start your Rent to Buy journey with us, we will need you to provide us with the following documents and information:
- A down payment for the vehicle you wish to rent.
- Your valid and up-to-date driving license.
- Your National Insurance number for identification purposes.
- Your original PCO license and badge.
- A proof of address dated within the last three months, and which matches the address on your driving license.
Having these documents and information ready will help streamline the process and get you behind the wheel of your Rent-to-Buy car as soon as possible.
At London Rider's, we want to make sure that you have a clear understanding of how your weekly rental fees work. Your weekly fees cover the use of the vehicle, including comprehensive insurance and maintenance costs, as well as breakdown cover and road tax for the first year.
It's important to note that your weekly rental fee will depend on the make and model of the vehicle you choose. Our friendly team will provide you with a quote that includes all of the associated costs, so you know exactly what you're getting into.
If you have any questions about your weekly rental fees or how they are calculated, please don't hesitate to ask. We are here to help you every step of the way.
At London Riders, we understand that every London rider has unique financial needs. That's why we offer flexible down payment options for our brand new PCO cars on the Rent 2 Buy scheme.
To get started, choose the amount you want to put into your initial down payment, and we'll adjust your weekly fees and the total cost of your PCO car accordingly. Check out our individual PCO car pages to see this in action and customize your plan to fit your budget.
Whether you want to pay a minimum down payment of £1000 or adjust it to reflect your own savings, we're here to help you find the right plan for your needs.
As a London rider, you may be eligible to use your Uber Clean Air fund to help cover the cost of your PCO car rental with us. The good news is that all of our electric PCO cars are eligible for this program. Depending on how much you have saved up, this could result in even lower weekly rental fees for you. It's just one of the many ways we're committed to helping our customers save money and reduce their environmental impact.
If you decide to cancel your Rent 2 Buy agreement with London Rider's before the end of the contract term, please keep in mind that there will be a cancellation fee of £200. This fee is charged to cover administrative costs associated with the cancellation. We strive to make the cancellation process as smooth as possible, but it's important to note that canceling early may result in additional charges.
Once you've completed your Rent to Buy agreement with us, you'll need to pay a final £200 administration fee to transfer the logbook details into your name. This process will make you the official owner of the PCO car and allow you to use it freely without any restrictions.
So, rest assured that once you've paid the transfer fee, the PCO car will be all yours to keep!
At London Rider's, we focus on your present and future, rather than your past. We welcome all London riders to apply for our Rent 2 Buy scheme, regardless of their past history.
 The minimum age requirement for most of our PCO cars is 25 years old. However, we advise you to check each PCO car individually to confirm the specific minimum age requirement.
We accept PCO drivers with up to 6 points on their licenses. However, some convictions like IN10s are not accepted under our Friendly Finance scheme. We suggest that you contact us beforehand if you have any significant convictions.
We will not be able to accept you into our Rent 2 Buy plan if you have had two or more fault accidents.
With our Rent 2 Buy scheme for London riders, you can take advantage of a holiday payment break of up to 4 weeks per year. You can take this break for up to two weeks at a time, with a minimum gap of 3 months between each break.
However, you must wait at least 6 months before you can take your first holiday break. Additionally, taking a holiday break will extend your Rent 2 Buy contract by the same number of weeks as your break duration.
Please note that a weekly holiday payment fee of £20 will be applied during the holiday payment break.
At London Riders, we do not provide PCO insurance. Therefore, all PCO drivers must arrange their own 12-month PCO comprehensive insurance before collecting the car. You must provide proof of insurance before collecting the car, and we do not accept 30-day rolling insurance.
Yes, you must have fully comprehensive insurance that is compliant with PCO requirements.
Yes, please review the list of suitable insurance providers below for assistance:
– Zego
– Inshur
– Haven (Motorcade)
– DCL (Direct Chauffeur Line)
– Walsingham
Yes. Our fair usage policy allows for up to Mileage 800/PW for E class and 5 Series. 900/PW for the rest of the vehicles, taking into account PCO drivers taking all four weeks of holiday. If you go over this limit, you will be charged on a monthly basis, but your contract length will also be shortened, which means you'll own your Uber car faster. However, you'll never pay more than the agreed-upon price set out in the Friendly Finance contract.
When a PCO car is rented from us, the logbook will be in our name, so any PCN will be sent to us initially. We will then transfer the PCN into the PCO driver’s name who can then decide to pay it or appeal it.
Yes, it is possible to transfer liability for a PCN to your name, but please note that there is a £10 charge for this service. This fee is much lower than what other providers typically charge and covers the time and resources needed to process the transfer.
Yes, we offer a part-exchange scheme for new PCO drivers joining the Rent 2 Buy scheme.
No. It is up to you to organise this.
We request that the car remains in the United Kingdom.
Your contract for Rent 2 Buy is with London Riders Ltd.
You, as the contract holder, are the only authorized driver of the PCO car. It is strictly prohibited for anyone else to drive the PCO car under any circumstances.
Are you new to the private hire industry and looking for wheels to kick-start your journey? Our scheme is designed just for you.
Similarly, if your own PCO car is temporarily unavailable, and you need a fast solution to get back on the road, we've got you covered.
London Riders offers Uber-approved PCO cars available for rent on a rolling basis. Our flexible rental options start with a minimum term of 4 weeks, allowing you to choose the duration that suits your needs.
Eligibility Requirements for London Riders:
To rent with London Riders, you must meet the following criteria:
- Minimum age requirement of 25 years.
- Reside and work within Greater London.
- Proficient in English with a good level of communication skills.
- Your driving license should have a maximum of 6 points.
- No more than 2 fault accidents on your driving record.
- No major convictions, such as an IN10 (driving without insurance).
- Hold a valid PCO (Private Hire Vehicle Operator) license and be registered with at least one private hire operator in London.
Please note that meeting these eligibility requirements is essential to rent a PCO car with London Riders. For any further questions or clarifications, don't hesitate to reach out to our dedicated team. We're here to assist you throughout the process.
Absolutely! Each and every PCO car available at London Riders is Uber and TfL-approved, guaranteeing that they meet the required standards and are ready for immediate use. You can rely on our fleet of vehicles to meet all the necessary regulations, ensuring a seamless and compliant experience for your private hire needs.
Deposit and Upfront Rent Payment Details for London Riders:
To ensure a clear understanding of our deposit and rental payment process, please take note of the following information:
Deposit: A refundable deposit of £300 is required when renting a vehicle from London Riders. This deposit serves as a security measure and will be returned to you upon the safe return of the vehicle, provided there are no damages, fines, or outstanding fees.
Upfront Rent Payment: In addition to the deposit, we will request the payment of your first week's rent in advance. This upfront rent payment allows you to start your rental period with us.
Rest assured that we handle the deposit refund process promptly and transparently upon the return of the vehicle in the agreed-upon condition.
If you have any further questions or need more information about our deposit and upfront rent payment policies, our team is here to assist you. Feel free to reach out, and we'll be happy to help.
The Minimum Rental Contract Duration at London Riders is 4 weeks. Following the initial 4-week period, you have the flexibility to return the car at any point, provided you provide us with one week's notice. This allows you to have control over the duration of your rental, giving you the freedom to adapt to your changing needs with ease.
For fault and split liability claims, there is an insurance excess of up to £750. However, it's important to note that non-fault claims do not require an excess. This means that in the case of non-fault claims, you won't be responsible for any excess payment. At London Riders, we aim to provide transparency regarding insurance terms, ensuring that you have a clear understanding of the excess amounts applicable based on the nature of the claim.
At London Riders, our PCO insurance provides coverage for deliveries with companies like Uber Eats. You can rely on our insurance to protect you while you're on the road for delivery purposes. For more detailed information about our PCO insurance coverage for deliveries and any specific requirements, we recommend reaching out to a member of our dedicated London Rider's Team. They will be able to provide you with the necessary information and assist you further.
In the event of an accident, it is crucial to take immediate action. Please follow the steps below:
Contact our insurance company: Call the insurance company as soon as possible to report the accident. You can find the contact details on the London Riders sticker displayed in the vehicle.
Refer to the accident report form: Inside the 'London Rider's Welcome Pack,' you will find an accident report form. Please consult this form for guidance on documenting the incident properly.
Taking these measures promptly will help ensure that the necessary steps are taken to handle the accident efficiently and effectively. Your safety is our priority, and our team is available to assist you throughout the process.
Please Ensure You Bring the Following Items for a Smooth Start with London Riders:
To ensure a seamless onboarding process, please remember to bring the following items:
Deposit & First Week's Rent: Please bring the required deposit and payment for the first week's rent. This will help complete the necessary financial arrangements to initiate your rental period.
Driving Licence: Bring your valid driving licence. This serves as proof of your eligibility to drive and operate a vehicle.
National Insurance Number: Please provide your National Insurance number. This helps us verify your identity and comply with legal requirements.
PCO Licence (Original) & Badge: Bring your original PCO licence and badge issued by Transport for London (TfL). These documents confirm your authorization to work as a private hire driver in London.
Proof of Address: Provide documentation that verifies your current address, dated within the last three months. It's important that the address matches the one on your driving licence.
Bringing these items will facilitate a smooth and efficient start with London Riders. Our team is ready to assist you throughout the process and answer any further questions you may have.
Taxi Witness: Your Protection and Peace of Mind
At London Riders, we have implemented Taxi Witness to prioritize your safety and provide you with peace of mind. However, while the system is in place to assist you, we kindly advise against relying solely on it. It is essential to take additional precautionary measures in the event of an incident:
Gather Third-Party Details: Always ensure that you collect the necessary details from any third parties involved in an incident. This includes their contact information, insurance details, and any other relevant information that may be required for insurance claims or legal purposes.
Double-Check Third-Party Registration: It is crucial to double-check the registration details of any third parties involved in an incident. Verifying this information helps ensure accuracy and avoids any potential confusion or misunderstandings.
In case of an incident, please refer to the accident report form included in the 'London Rider Welcome Pack.' This form provides guidance on how to properly report the incident and assists us in handling the situation efficiently and effectively.
At London Riders, we prioritize your safety and strive to provide a secure and reliable experience. While Taxi Witness is an added safety measure, taking the necessary steps to gather accurate information and reporting incidents promptly remains essential. Our team is available to assist you throughout the process and answer any further questions you may have.
Scheduled Servicing for Every PCO Car at London Riders
At London Riders, we prioritize the maintenance and reliability of our PCO cars. As part of our standard procedure, each vehicle undergoes servicing at 10,000 miles (unless stated otherwise). Here's what you can expect as part of your scheduled service:
Oil Change: The service includes an oil change to ensure the engine operates smoothly and efficiently. Fresh oil helps lubricate the moving parts and maintain optimal engine performance.
Oil Filter Replacement: Alongside the oil change, we replace the oil filter. This ensures that any impurities or contaminants are effectively filtered out, contributing to the longevity of the engine.
Air Filter Replacement: The service also includes the replacement of the air filter. A clean air filter allows for proper airflow to the engine, enhancing its performance and fuel efficiency.
Pollen Filter Replacement: Additionally, we replace the pollen filter during the service. This filter helps maintain clean and fresh air inside the vehicle cabin, providing a pleasant and comfortable environment for both drivers and passengers.
By adhering to this servicing schedule and addressing these crucial components, we strive to keep our PCO cars in optimal condition, ensuring their reliable performance on the road. Your safety and satisfaction are our top priorities, and our dedicated team is committed to providing you with well-maintained vehicles for your private hire needs.
Brakes are covered under our service plan at no additional cost. However, please note that in the case of tyre punctures and accidental damage, you will be responsible for the associated expenses. We recommend taking necessary precautions to maintain the condition of the tyres and drive safely to minimize the risk of punctures or accidental damage. If you encounter any issues with your tyres, our team is here to assist you and provide guidance on the best course of action. Your safety and satisfaction are our top priorities, and we are committed to supporting you throughout your journey with London Riders.
Yes, we have implemented a fair usage policy at London Riders to ensure the efficient use of our PCO cars. Mileage is 800/PW for E class and 5 Series. 900/PW for the rest of the vehicles. If you exceed this mileage limit, you may be subject to a charge of 15p per additional mile driven.
We understand that certain circumstances may require you to exceed the allotted mileage, and we aim to accommodate reasonable needs. However, it's important to consider the impact on vehicle maintenance, fuel consumption, and overall fleet management. By implementing this fair usage policy, we can maintain the reliability and quality of our PCO cars for all drivers.
Our team is here to support you and provide guidance on managing your mileage within the fair usage policy. If you have any specific questions or concerns about the policy or any other aspect of our services, please don't hesitate to reach out to us. We want to ensure your experience with London Riders is smooth and successful.
When you choose a PCO car from London Riders, you can rest assured that it will come fully licensed and ready for immediate use. We understand the importance of having a properly licensed vehicle to operate as a private hire driver in London.
Our team ensures that each PCO car undergoes the necessary licensing procedures and meets all the regulatory requirements set forth by Transport for London (TfL). This means you can focus on your private hire business with peace of mind, knowing that your vehicle is compliant and authorized for service.
If you have any further questions or require additional information about the licensing process or any other aspect of our services, our knowledgeable team is here to assist you. We are committed to providing you with a hassle-free experience and supporting your success as a private hire driver with a fully licensed PCO car from London Riders.
At London Riders, our policy states that only the contracted driver is permitted to drive the PCO car. We do not allow any other individuals, under any circumstances, to drive the vehicle. This policy is in place to ensure compliance, safety, and to protect the interests of all parties involved.
It is essential to understand that the PCO car is specifically assigned to you as the contracted driver. Therefore, it is your responsibility to operate the vehicle in accordance with our terms and conditions, as well as any applicable legal requirements.
If you have any questions or concerns regarding this policy or any other aspect of our services, please don't hesitate to contact our dedicated team. We are here to provide assistance and ensure that you have a clear understanding of our guidelines for driving the PCO car.
Rent to buy is a popular option for those who are looking to own a vehicle but may not have the funds to purchase one outright. With rent to buy, you have the opportunity to rent a car for a set period of time, with the option to purchase it at the end of the term.
There are many reasons why you should consider rent-to-buy for your next vehicle. Firstly, it allows you to build up your credit score and history, making it easier for you to secure financing in the future. Additionally, it gives you the flexibility to try out different vehicles before committing to a purchase.
Rent to buy also offers a more affordable way to own a car, as you can spread out the payments over a longer period of time. This can be particularly beneficial for those who are on a tight budget or have limited funds.
Overall, choosing rent to buy for your next vehicle can be a smart and practical decision that offers many benefits.
Are you in the market for a new vehicle but unsure of the best way to finance it? Consider Rent 2 Buy, the innovative option that allows you to rent a car with the potential to purchase it at the end of your lease.
With Rent 2 Buy, you'll enjoy flexible terms and low weekly payments that make it easy to stay within your budget. Plus, you'll have the opportunity to test-drive your car before committing to a purchase, ensuring that you're completely satisfied with your choice.
Don't settle for traditional financing options that may leave you with a vehicle you're unhappy with or payments you can't afford. Choose Rent 2 Buy and enjoy the benefits of affordable and flexible vehicle financing.
At London Riders, transparency is our top priority. With our Rent to Buy scheme, what you see is what you get. You'll only need to pay the weekly rental fees as agreed, along with the down payment or balloon payment you've selected. At the end of the contract term, we'll transfer the logbook details and vehicle information into your name so that you can own the car.
To make the transfer process smooth and hassle-free, we charge an additional £200 administration fee. Trust us to help you make the transition from renting to owning a vehicle a breeze.
As a London rider, we understand that you need a reliable and hassle free car to make your daily commute. That's why we offer more than just a car. Our Rent 2 Buy scheme comes with a range of benefits to ensure your peace of mind.
With London Rider's, you'll get the first year's breakdown cover and road tax included in your weekly rental fees. We also install CCTV cameras in our PCO cars for added security and peace of mind.
As part of our commitment to our customers, we also offer a 4-week payment holiday break each year. You can find out more about this and other useful information in our "other info" section on our website. At London Rider's, we strive to provide the best possible experience for our customers.
At London Rider's, we want to ensure complete transparency with our customers. Here are some of the things that are not included in the Rent-to-Buy scheme:
- PCO insurance
- General maintenance costs such as brakes and tyres
- Servicing fees
- PHV licensing fees
- 24/7 roadside assistance after the first year
- Road tax after the first year
- MOT appointments
- Driver development program costs
- Replacement car in case of an accident
It's important to note that while these services are not included in the scheme, we can assist you in finding the best deals and providers for these services. Our team is always happy to help and answer any questions you may have.
At London Rider's, we understand that life can be unpredictable and circumstances can change. That's why we offer flexible Rent to Buy car schemes that allow you to cancel at any point after 2 months with 4 weeks' notice, without tying you into a never ending contract. However, please note that you will lose any rental payments made until the cancellation date. Also, if you have gone over the weekly mileage limit (as outlined in our terms and conditions), you may incur additional charges for excess mileage. It's also important to keep in mind that a £200 cancellation fee will apply if you decide to cancel before the end of your contract. We believe in providing transparent and flexible options to help you navigate your journey as a London rider with ease.
To start your Rent to Buy journey with us, we will need you to provide us with the following documents and information:
- A down payment for the vehicle you wish to rent.
- Your valid and up-to-date driving license.
- Your National Insurance number for identification purposes.
- Your original PCO license and badge.
- A proof of address dated within the last three months, and which matches the address on your driving license.
Having these documents and information ready will help streamline the process and get you behind the wheel of your Rent-to-Buy car as soon as possible.
At London Rider's, we want to make sure that you have a clear understanding of how your weekly rental fees work. Your weekly fees cover the use of the vehicle, including comprehensive insurance and maintenance costs, as well as breakdown cover and road tax for the first year.
It's important to note that your weekly rental fee will depend on the make and model of the vehicle you choose. Our friendly team will provide you with a quote that includes all of the associated costs, so you know exactly what you're getting into.
If you have any questions about your weekly rental fees or how they are calculated, please don't hesitate to ask. We are here to help you every step of the way.
At London Rider's, we understand that every London rider has unique financial needs. That's why we offer flexible down payment options for our brand new PCO cars on the Rent 2 Buy scheme.
To get started, choose the amount you want to put into your initial down payment, and we'll adjust your weekly fees and the total cost of your PCO car accordingly. Check out our individual PCO car pages to see this in action and customize your plan to fit your budget.
Whether you want to pay a minimum down payment of £1000 or adjust it to reflect your own savings, we're here to help you find the right plan for your needs.
As a London rider, you may be eligible to use your Uber Clean Air fund to help cover the cost of your PCO car rental with us. The good news is that all of our electric PCO cars are eligible for this program. Depending on how much you have saved up, this could result in even lower weekly rental fees for you. It's just one of the many ways we're committed to helping our customers save money and reduce their environmental impact.
If you decide to cancel your Rent 2 Buy agreement with London rider's before the end of the contract term, please keep in mind that there will be a cancellation fee of £200. This fee is charged to cover administrative costs associated with the cancellation. We strive to make the cancellation process as smooth as possible, but it's important to note that cancelling early may result in additional charges.
Once you've completed your Rent to Buy agreement with us, you'll need to pay a final £200 administration fee to transfer the logbook details into your name. This process will make you the official owner of the PCO car and allow you to use it freely without any restrictions.
So, rest assured that once you've paid the transfer fee, the PCO car will be all yours to keep!
At London Rider's, we focus on your present and future, rather than your past. We welcome all London riders to apply for our Rent 2 Buy scheme, regardless of their past history.
 The minimum age requirement for most of our PCO cars is 25 years old. However, we advise you to check each PCO car individually to confirm the specific minimum age requirement.
We accept PCO drivers with up to 6 points on their licence. However, some convictions like IN10s are not accepted under our Friendly Finance scheme. We suggest that you contact us beforehand if you have any significant convictions.
We will not be able to accept you into our Rent 2 Buy plan if you have had two or more fault accidents.
With our Rent 2 Buy scheme for London riders, you can take advantage of a holiday payment break of up to 4 weeks per year. You can take this break for up to two weeks at a time, with a minimum gap of 3 months between each break.
However, you must wait at least 6 months before you can take your first holiday break. Additionally, taking a holiday break will extend your Rent 2 Buy contract by the same number of weeks as your break duration.
Please note that a weekly holiday payment fee of £20 will be applied during the holiday payment break.
At London Riders, we do not provide PCO insurance. Therefore, all PCO drivers must arrange their own 12-month PCO comprehensive insurance before collecting the car. You must provide proof of insurance before collecting the car, and we do not accept 30-day rolling insurance.
Yes, you must have fully comprehensive insurance that is compliant with PCO requirements.
Yes, please review the list of suitable insurance providers below for assistance:
– Zego
– Inshur
– Haven (Motorcade)
– DCL (Direct Chauffeur Line)
– Walsingham
Yes. Our fair usage policy allows for up to Mileage 800/PW for E class and 5 Series. 900/PW for the rest of the vehicles on average, taking into account PCO drivers taking all four weeks of holiday. If you go over this limit, you will be charged on a monthly basis, but your contract length will also be shortened, which means you'll own your Uber car faster. However, you'll never pay more than the agreed-upon price set out in the Friendly Finance contract.
For our Friendly Finance scheme, we have a maximum mileage limit of Mileage is 800/PW for E class and 5 Series. 900/PW for the rest of the vehicles, plus four weeks of holiday. If you exceed this mileage, there will be a charge of 0.20p per additional mile per week. However, this can help you to own your Uber car faster, as your contract length will be shortened. Rest assured that you won't pay more than the agreed price in your Friendly Finance contract.
When a PCO car is rented from us, the logbook will be in our name, so any PCN will be sent to us initially. We will then transfer the PCN into the PCO driver’s name who can then decide to pay it or appeal it.
Yes, it is possible to transfer liability for a PCN to your name, but please note that there is a £10 charge for this service. This fee is much lower than what other providers typically charge and covers the time and resources needed to process the transfer.
Yes, we offer a part-exchange scheme for new PCO drivers joining the Rent 2 Buy scheme.
No. It is up to you to organise this.
We request that the car remains in the United Kingdom.
Your contract for Rent 2 Buy is with London Riders Ltd.
You, as the contract holder, are the only authorized driver of the PCO car. It is strictly prohibited for anyone else to drive the PCO car under any circumstances.
Are you new to the private hire industry and looking for wheels to kick-start your journey? Our scheme is designed just for you.
Similarly, if your own PCO car is temporarily unavailable, and you need a fast solution to get back on the road, we've got you covered.
London Riders offers Uber-approved PCO cars available for rent on a rolling basis. Our flexible rental options start with a minimum term of 4 weeks, allowing you to choose the duration that suits your needs.
Eligibility Requirements for London Riders:
To rent with London Riders, you must meet the following criteria:
- Minimum age requirement of 25 years.
- Reside and work within Greater London.
- Proficient in English with a good level of communication skills.
- Your driving license should have a maximum of 6 points.
- No more than 2 fault accidents on your driving record.
- No major convictions, such as an IN10 (driving without insurance).
- Hold a valid PCO (Private Hire Vehicle Operator) license and be registered with at least one private hire operator in London.
Please note that meeting these eligibility requirements is essential to rent a PCO car with London Riders. For any further questions or clarifications, don't hesitate to reach out to our dedicated team. We're here to assist you throughout the process.
Absolutely! Each and every PCO car available at London Riders is Uber and TfL-approved, guaranteeing that they meet the required standards and are ready for immediate use. You can rely on our fleet of vehicles to meet all the necessary regulations, ensuring a seamless and compliant experience for your private hire needs.
Deposit and Upfront Rent Payment Details for London Riders:
To ensure a clear understanding of our deposit and rental payment process, please take note of the following information:
Deposit: A refundable deposit of £300 is required when renting a vehicle from London Riders. This deposit serves as a security measure and will be returned to you upon the safe return of the vehicle, provided there are no damages, fines, or outstanding fees.
Upfront Rent Payment: In addition to the deposit, we will request the payment of your first week's rent in advance. This upfront rent payment allows you to start your rental period with us.
Rest assured that we handle the deposit refund process promptly and transparently upon the return of the vehicle in the agreed-upon condition.
If you have any further questions or need more information about our deposit and upfront rent payment policies, our team is here to assist you. Feel free to reach out, and we'll be happy to help.
The Minimum Rental Contract Duration at London Riders is 4 weeks. Following the initial 4-week period, you have the flexibility to return the car at any point, provided you provide us with one week's notice. This allows you to have control over the duration of your rental, giving you the freedom to adapt to your changing needs with ease.
Absolutely! When you choose London Riders as your PCO car rental provider, we offer the option of PCO insurance through our trusted partner, London Riders. If you opt for PCO insurance, we take care of all the necessary paperwork on your behalf, ensuring a hassle-free insurance process. We understand the importance of insurance coverage for your peace of mind, and our collaboration with London Riders allows us to provide you with convenient access to optional PCO insurance services.
For fault and split liability claims, there is an insurance excess of up to £750. However, it's important to note that non-fault claims do not require an excess. This means that in the case of non-fault claims, you won't be responsible for any excess payment. At London Riders, we aim to provide transparency regarding insurance terms, ensuring that you have a clear understanding of the excess amounts applicable based on the nature of the claim.
At London Riders, our PCO insurance provides coverage for deliveries with companies like Uber Eats. You can rely on our insurance to protect you while you're on the road for delivery purposes. For more detailed information about our PCO insurance coverage for deliveries and any specific requirements, we recommend reaching out to a member of our dedicated London Rider's Team. They will be able to provide you with the necessary information and assist you further.
In the event of an accident, it is crucial to take immediate action. Please follow the steps below:
Contact our insurance company: Call the insurance company as soon as possible to report the accident. You can find the contact details on the London Riders sticker displayed in the vehicle.
Refer to the accident report form: Inside the 'London Rider's Welcome Pack,' you will find an accident report form. Please consult this form for guidance on documenting the incident properly.
Taking these measures promptly will help ensure that the necessary steps are taken to handle the accident efficiently and effectively. Your safety is our priority, and our team is available to assist you throughout the process.
Please Ensure You Bring the Following Items for a Smooth Start with London Riders:
To ensure a seamless onboarding process, please remember to bring the following items:
Deposit & First Week's Rent: Please bring the required deposit and payment for the first week's rent. This will help complete the necessary financial arrangements to initiate your rental period.
Driving Licence: Bring your valid driving licence. This serves as proof of your eligibility to drive and operate a vehicle.
National Insurance Number: Please provide your National Insurance number. This helps us verify your identity and comply with legal requirements.
PCO Licence (Original) & Badge: Bring your original PCO licence and badge issued by Transport for London (TfL). These documents confirm your authorization to work as a private hire driver in London.
Proof of Address: Provide documentation that verifies your current address, dated within the last three months. It's important that the address matches the one on your driving licence.
Bringing these items will facilitate a smooth and efficient start with London Riders. Our team is ready to assist you throughout the process and answer any further questions you may have.
Taxi Witness: Your Protection and Peace of Mind
At London Riders, we have implemented Taxi Witness to prioritize your safety and provide you with peace of mind. However, while the system is in place to assist you, we kindly advise against relying solely on it. It is essential to take additional precautionary measures in the event of an incident:
Gather Third-Party Details: Always ensure that you collect the necessary details from any third parties involved in an incident. This includes their contact information, insurance details, and any other relevant information that may be required for insurance claims or legal purposes.
Double-Check Third-Party Registration: It is crucial to double-check the registration details of any third parties involved in an incident. Verifying this information helps ensure accuracy and avoids any potential confusion or misunderstandings.
In case of an incident, please refer to the accident report form included in the 'London Rider Welcome Pack.' This form provides guidance on how to properly report the incident and assists us in handling the situation efficiently and effectively.
At London Riders, we prioritize your safety and strive to provide a secure and reliable experience. While Taxi Witness is an added safety measure, taking the necessary steps to gather accurate information and reporting incidents promptly remains essential. Our team is available to assist you throughout the process and answer any further questions you may have.
Scheduled Servicing for Every PCO Car at London Riders
At London Riders, we prioritize the maintenance and reliability of our PCO cars. As part of our standard procedure, each vehicle undergoes servicing at 10,000 miles (unless stated otherwise). Here's what you can expect as part of your scheduled service:
Oil Change: The service includes an oil change to ensure the engine operates smoothly and efficiently. Fresh oil helps lubricate the moving parts and maintain optimal engine performance.
Oil Filter Replacement: Alongside the oil change, we replace the oil filter. This ensures that any impurities or contaminants are effectively filtered out, contributing to the longevity of the engine.
Air Filter Replacement: The service also includes the replacement of the air filter. A clean air filter allows for proper airflow to the engine, enhancing its performance and fuel efficiency.
Pollen Filter Replacement: Additionally, we replace the pollen filter during the service. This filter helps maintain clean and fresh air inside the vehicle cabin, providing a pleasant and comfortable environment for both drivers and passengers.
By adhering to this servicing schedule and addressing these crucial components, we strive to keep our PCO cars in optimal condition, ensuring their reliable performance on the road. Your safety and satisfaction are our top priorities, and our dedicated team is committed to providing you with well-maintained vehicles for your private hire needs.
Brakes are covered under our service plan at no additional cost. However, please note that in the case of tyre punctures and accidental damage, you will be responsible for the associated expenses. We recommend taking necessary precautions to maintain the condition of the tyres and drive safely to minimize the risk of punctures or accidental damage. If you encounter any issues with your tyres, our team is here to assist you and provide guidance on the best course of action. Your safety and satisfaction are our top priorities, and we are committed to supporting you throughout your journey with London Riders.
Yes, we have implemented a fair usage policy at London Riders to ensure the efficient use of our PCO cars. The policy allows for a maximum of 1000 miles per week. If you exceed this mileage limit, you may be subject to a charge of 15p per additional mile driven.
We understand that certain circumstances may require you to exceed the allotted mileage, and we aim to accommodate reasonable needs. However, it's important to consider the impact on vehicle maintenance, fuel consumption, and overall fleet management. By implementing this fair usage policy, we can maintain the reliability and quality of our PCO cars for all drivers.
Our team is here to support you and provide guidance on managing your mileage within the fair usage policy. If you have any specific questions or concerns about the policy or any other aspect of our services, please don't hesitate to reach out to us. We want to ensure your experience with London Riders is smooth and successful.
When you choose a PCO car from London Riders, you can rest assured that it will come fully licensed and ready for immediate use. We understand the importance of having a properly licensed vehicle to operate as a private hire driver in London.
Our team ensures that each PCO car undergoes the necessary licensing procedures and meets all the regulatory requirements set forth by Transport for London (TfL). This means you can focus on your private hire business with peace of mind, knowing that your vehicle is compliant and authorized for service.
If you have any further questions or require additional information about the licensing process or any other aspect of our services, our knowledgeable team is here to assist you. We are committed to providing you with a hassle-free experience and supporting your success as a private hire driver with a fully licensed PCO car from London Riders.
At London Riders, our policy states that only the contracted driver is permitted to drive the PCO car. We do not allow any other individuals, under any circumstances, to drive the vehicle. This policy is in place to ensure compliance, safety, and to protect the interests of all parties involved.
It is essential to understand that the PCO car is specifically assigned to you as the contracted driver. Therefore, it is your responsibility to operate the vehicle in accordance with our terms and conditions, as well as any applicable legal requirements.
If you have any questions or concerns regarding this policy or any other aspect of our services, please don't hesitate to contact our dedicated team. We are here to provide assistance and ensure that you have a clear understanding of our guidelines for driving the PCO car.
Unable to Find the Information You Need?
Simply provide us with your basic details, and we'll promptly send you an email containing comprehensive information about all our available cars, schemes, and plans. We understand the importance of having all the necessary details at your fingertips to make an informed decision. Therefore, we aim to provide you with a clear overview of our offerings straight to your inbox. Just fill in the required fields, and we'll take care of the rest.